Shipping policy

SHIPPING POLICY: 

What is the average shipping time?

Processing times for shipments are 1-3 business days. It takes an average of 5-14 business days for delivery of your purchase, depending on location.

 

How can I check the status of my order?

Once your order ships, you will receive an email with tracking information. 

What are the available payment options?

Aura Glow USA accepts credit/debit cards only. No other payment options are facilitated.

Can I modify or cancel my order after it is placed?

No. Unfortunately, you cannot make any such changes once your order is processed.

Can I change my shipping address?

You can change your shipping address in your account settings. Also, you can provide a different address at the time of check out. Once your order has been placed, you cannot modify your address.

What if I get a damaged item or the wrong item?

Please carefully inspect your order promptly upon delivery. Should you receive a damaged or incorrect product, please contact our customer service support via SUPPORT EMAIL. 

My shipment is lost or delayed? 

If a shipment goes 10 or more business days without carrier scans or movements, we can deem the shipment as lost and offer a replacement order or a refund.

What is your return policy?

We accept returns of products ordered from auraglowusa.com within 30 days of receiving your order if the product is defective.